Support
Have a question or a feature request? Contact the NameSense support team.
Contact support
Email 1292366708@qq.com. To help us investigate, include your NameSense version, macOS version, reproduction steps, and what happened. Please do not send API keys, passwords, or the full text of sensitive files.
Frequently asked questions
Does NameSense upload files to a server?
Not when you use local filename parts. NameSense processes files on your Mac by default. Only when you actively run AI-assisted naming and consent to data sharing is the content required for the request sent directly to the AI provider you configured; the NameSense operator does not receive it.
Can I use NameSense without AI?
Yes. The built-in Simple Date rule and local parts such as dates, sequence numbers, original filenames, file sizes, image dimensions, PDF page counts, parent folders, and custom text work without an API key.
What files are supported?
NameSense supports the applicable content-processing paths for PDFs, images, plain text, rich text, Office Open XML, OpenDocument, EPUB, and email files. The information available depends on the file type; the app shows the available results during the workflow.
How do I configure AI?
Open NameSense Settings, choose a supported provider, and enter your own API key, endpoint, and model. API keys are stored in the Mac Keychain. Before the first content request for a provider, the app shows a data-sharing disclosure; review the provider’s terms and any charges that may apply.
What is included in the free version?
The free version can generate names for up to 10 files per batch. Rule editing, local parts, AI provider configuration, and applying generated results remain available. NameSense Pro is a one-time purchase that unlocks larger batches. You can explicitly start a 14-day local trial with no payment and no renewal. Purchase and restore are in “NameSense → Settings → NameSense Pro”.
How do I report a security issue?
Contact support and include “Security” in the subject. Share only necessary technical details, and never send API keys, passwords, or private file content.